Ateliers Phileas shipping policy

 

COUNTRY/REGION

CONDITION

DELIVERY TIME

COST

BeNeLux, France, Germany

 

 

 

Belgian Post

0.00 €– 99.99 €

1-2 days

9,00 €

FEDEX

 

1day

14,00 €

Free shipping

100.00 € and up

1-2 days

FREE

 

 

 

 

European Union (Rest of)

 

 

 

FEDEX (under 500g)

0kg–0.49kg

1-3 days

15,00 €

FEDEX (over 500g)

0.5kg and up

1-3 days

20,00 €

Free shipping

180 € and up

1-3 days

FREE

 

 

 

 

United Kingdom

 

 

 

FEDEX (under 500g)

 0kg–0.49kg

 1-3 days

 19,00 €

FEDEX (over 500g)

0.5kg and up

 1-3 days

 23,00 €

FREE SHIPPING (FEDEX)

Minimum order: 200 €

 1-3 days

FREE

 

 

 

 

United States & Canada

 

 

 

FEDEX (under 500g)

0kg–0.49kg

2-4 days

23,00 €

FEDEX (over 500g)

0.5kg and up

2-4 days

29,00 €

Free shipping

200.00 € and up

2-4 days

FREE

 

 

 

 

Rest of World

 

 

 

FEDEX (under 500g)

0kg–0.49kg

3-6 days

28,00 €

FEDEX (over 500g)

0.5kg and up

3-6 days

34,00 €

Free shipping

350.00 € and up

3-6 days

FREE

 

 

 

 

 

Delivery times are indicated in work days.

We usually ship within 48 hours of the order date, on weekdays. All orders are shipped from Belgium.

Shipping prices are based on total package weight, free shipping options are based on total order value (shipping excluded).

Combined shipping to save on shipping costs is available if you contact us before ordering.

We ship to most destinations by Fedex, we sometimes ship by Belgian Post to specific destinations (Russia, for example) or packages over a specific volumetric weight.

Please contact us if the system states that shipping is not available to your country, we will try to offer you a solution.

All shipments are sent DAP ( delivered at place), customs duties, local taxes and other costs, as well as information requests to facilitate customs clearance are the customer’s responsibility.

The customer is responsible for ensuring that we have their full shipping address, including a valid telephone number (for shipping purposes).

Orders returned to us because we were given an incorrect or incomplete address, the package was refused or not picked up from the delivery centre after a failed delivery attempt, could not clear customs due to a refusal to pay import duties or supply requested information to customs (or Fedex acting as customs broker) will be refunded minus any costs caused by non compliance with our shipping terms and conditions.

We are unable to ship to P.O Boxes or military addresses.

European Union shipping costs include 21% VAT.