We usually ship orders for stock items within 48 hours. Please see our shipping policy page for delivery times.
We will send you an email with tracking information when we ship it.
Please contact your local Fedex office if you think the package is lost and let us know immediately. Please contact us immediately if the package arrived damaged and send us pictures of the damage.
Please contact us if you can't see your country in the list when checking out. We ship worldwide with a few exceptions.
No, because this is illegal.
If your shipping address is located outside the European Union, you may purchase from our store tax free for export. Prices on our website are shown VAT included, VAT (sales tax) will be deducted from the price on checkout, once you enter your shipping address and choose the shipping method. The value of your order including shipping, has to be minimum 50 euros VAT included (legal requirement).
Customers based in the USA are legally allowed to import individual shipments of up to 800 USD declared value duty free.
Order confirmations are sent automatically when checkout and payment are complete. If you have completed your order and haven't received the e-mail, we recommend checking your spam folder.
If the items were available for purchase and aren't clearly indicated as being custom or pre-orders, they are in stock.
Yes, if you are located in the European Union. Please see our returns policy page for conditions.
All our products are guaranteed for 12 months from the delivery date against manufacturing defects. Please note that natural marks on vegetable tanned leathers are not defects.
Please contact us, we handle these requests on a case by case basis.
Please see the payment icons on the bottom of the page. We accept most major international credit cards, Paypal, Apple Pay, Google Pay and other electronic payment methods.
The padlock symbol and "https" before our URLs indicate that the connexion is secure. Our payment providers offer highly secure payment environments. Please note that internet security can never be guaranteed 100%, the security of your own network and infrastructure also need to be secure.