We usually ship orders for stock items within 48 hours. Please see our shipping policy page for delivery times.

We will send you an email with tracking information when we ship it.

Please contact your local Fedex office if you think the package is lost and let us know immediately. Please contact us immediately if the package arrived damaged and send us pictures of the damage.

Please contact us if you can't see your country in the list when checking out. We ship worldwide with a few exceptions.

If your shipping address is located outside the European Union, you may purchase from our store tax free for export. Prices on our website are shown VAT included, VAT (sales tax) will not be included in the price on checkout, once you enter your shipping address and choose the shipping method. The value of your order including shipping, has to be minimum 50 euros VAT included (legal requirement). We will ship DAP*, all import duties and fees will be the responsibility of the customer on arrival in their country.

*DAP = delivered at place

Exception : customers in the USA (from September 4th 2025): (VAT see above, same as other non-E.U. countries), shipments to the USA are shipped DDP* = all import duties and taxes included on checkout. The total amount of your order will include import duties and other tariffs. Taxes are prepaid by the customer, no further charges or taxes will be charged to them by US customs on arrival.

*DDP = Delivered duty paid

Order confirmations are sent automatically when checkout and payment are complete. If you have completed your order and haven't received the e-mail, we recommend checking your spam folder.

If the items were available for purchase and aren't clearly indicated as being custom or pre-orders, they are in stock.

Yes, if you are located in the European Union. Please see our returns policy page for conditions.

All our products are guaranteed for 12 months from the delivery date against manufacturing defects. Please note that natural marks on vegetable tanned leathers are not defects.

Please contact us, we handle these requests on a case by case basis.

Please see our contact page.

Please see the payment icons on the bottom of the page. We accept most major international credit cards, Paypal, Apple Pay, Google Pay and other electronic payment methods.